Development and validation of the Online Instructor Support Survey (OISS)

Swapna Kumar, Albert Ritzhaupt, Neuza Sofia Pedro


Online instructors play a critical role in online student success, and need various forms of institutional support to succeed in online teaching. This article describes the creation, validation, and results of the Online Instructor Support Survey (OISS) consisting of six sections (a) Technology and technical support (b) Pedagogical (Course Development and Teaching) support (c) Online Education Academic Support Services (d) Institutional Policies for Online Education, and (e) Online Instructor Recognition, Rewards, and Incentives. Online instructor (N=275) responses highlight areas of support that are largely prevalent and areas where further support and awareness of such support is needed at higher education institutions.


Faculty Support, Online Education, Institutional support, Online Teaching, online instructor survey, online instructor support

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