Culturally inclusive practices in online learning: A systematic review of empirical literature
DOI:
https://doi.org/10.24059/olj.v30i3.5080Keywords:
Cultural inclusion, Online learning, Systematic review, Culturally responsive teachingAbstract
Online learning enrollment has grown rapidly worldwide, yet challenges persist in ensuring instruction is effective, engaging, relevant, and accessible for learners from diverse cultural backgrounds. This study systematically reviewed 72 peer-reviewed articles on culturally inclusive online learning published between 2016 and 2023. Using a systematic search, retrieval, coding, and synthesis process, the review found limited attention to underrepresented student populations and emphasized the need for community-based approaches that involve stakeholders in culturally inclusive online learning (CIOL) design and evaluation. The selected literature was informed by educational, cultural, intercultural, critical, and social justice theories, with culturally relevant pedagogy, universal design, community of inquiry, and social constructivism most frequently applied. Learning management systems were shown to support inclusion when paired with practices such as culturally responsive assessments, intercultural learning spaces, and holistic pedagogies, though application remains uneven across disciplines, particularly in STEM. Recommendations highlight expanding research on overlooked populations and advancing consistent integration of CIOL strategies across online course design elements, including objectives, materials, assessments, and interactions.
References
Abramenka-Lachheb, V., & de Siqueira, A. (2022). Authentic assessments through the lenses of diversity, equity, inclusion, and justice in a fully online course. Journal of Teaching and Learning with Technology, 11(1), 18–36. https://doi.org/10.14434/jotlt.v11i1.34591
Akpen, C. N., Asaolu, S., Atobatele, S., Okagbue, H., & Sampson, S. (2024). Impact of online learning on students’ performance and engagement: A systematic review. Discover Education, 3(1), 205. https://doi.org/10.1007/s44217-024-00253-0
Al Hashlamoun, N. (2021). Cultural challenges elearners from the GCC countries face when enrolled in Western educational institutions: A thematic literature review. Education and Information Technologies, 26(2), 1409–1422. https://doi.org/10.1007/s10639-020-10313-1
Al-Azawei, A., Serenelli, F., & Lundqvist, K. (2016). Universal design for learning (UDL): A content analysis of peer-reviewed journal papers from 2012 to 2015. Journal of the Scholarship of Teaching and Learning, 16(3), 39–56. https://doi.org/10.14434/josotl.v16i3.19295
Ballenger, J., & Jiang, M. (2023). Culturally responsive teaching knowledge and practices of online faculty in educational administration: A pilot study. Multicultural Learning and Teaching, 18(1), 99–123. https://doi.org/10.1515/mlt-2019-0001
Brooks, C., Quintana, R. M., Choi, H., Quintana, C., NeCamp, T., & Gardner, J. (2021). Towards culturally relevant personalization at scale: Experiments with data science learners. International Journal of Artificial Intelligence in Education, 31(3), 516–537. https://doi.org/10.1007/s40593-021-00262-2
Callahan, E. (2005). Interface design and culture. Annual Review of Information Science and Technology, 39(1), 255–310. https://doi.org/10.1002/aris.1440390114
Castrillo, M. D., & Sedano, B. (2021). Joining forces toward social inclusion: Language MOOC design for refugees and migrants through the lens of maker culture. CALICO Journal, 38(1), 79–102. https://doi.org/10.1558/cj.40900
Chang, W.-L., & Benson, V. (2022). Jigsaw teaching method for collaboration on cloud platforms. Innovations in Education and Teaching International, 59(1), 24–36. https://doi.org/10.1080/14703297.2020.1792332
Chen, S.-Y., Basma, D., Ju, J., & Ng, K.-M. (2020). Opportunities and challenges of multicultural and international online education. Professional Counselor, 10(1), 120–132. https://doi.org/10.15241/syc.10.1.120
Classes and Careers. (2018). Online college student trends: Growth and demographics [Infographic]. https://www.classesandcareers.com/online/online-college-students-growth-demographics
Cochrane, J. E., & Maposa, S. (2018). How to ensure academic success of indigenous students who “learn where they live.” International Journal of E-Learning & Distance Education, 33(2).
Collier, A., & Ross, J. (2017). For whom, and for what? Not-yetness and thinking beyond open content. Open Praxis, 9(1), 7–16. https://doi.org/10.5944/openpraxis.9.1.406
Cooper, H. (2015). Research synthesis and meta-analysis: A step-by-step approach (Vol. 2). SAGE.
de la Mora Velasco, E., Kaletski-Maisel, G., & Jardaneh, S. (2026). Measuring cultural responsiveness in online learning: Development of a course assessment instrument. In Designing better digital learning environments: Approaches and insights (pp. 389–410). IGI Global Scientific Publishing.
Fermín-González, M. (2019). Research on virtual education, inclusion, and diversity: A systematic review of scientific publications (2007-2017). International Review of Research in Open and Distributed Learning, 20(5), 146–167. https://doi.org/10.19173/irrodl.v20i5.4349
Finkelstein, I., Soffer-Vital, S., Shraga-Roitman, Y., Cohen-Liverant, R., & Grebelsky-Lichtman, T. (2022). An integrative multi-dimensional model of culturally relevant academic evaluation for the 21st century. International Journal of Higher Education, 11(1), 187–200.
Foltz, K. A., & Brown, L. C. (2022). Online learning in a “fancy prison”: The impact of COVID-19 on the international student academic experience while living in a quarantine hotel. Journal of Communication Pedagogy, 6, 50–64. https://doi.org/10.31446/JCP.2022.1.07
Frechette, C., Gunawardena, C. N., & Layne, L. (2018). Culturally inclusive instructional design: A framework and guide to building online wisdom communities. Routledge.
Gay, G. (2018). Culturally responsive teaching: Theory, research, and practice. Teachers College Press.
Gillett-Swan, J. (2017). The challenges of online learning: Supporting and engaging the isolated learner. Journal of Learning Design, 10(1), 20–30. https://doi.org/10.5204/jld.v9i3.293
Gong, Y., Gao, X., Li, M., & Lai, C. (2021). Cultural adaptation challenges and strategies during study abroad: New Zealand students in China. Language, Culture and Curriculum, 34(4), 417–437. https://doi.org/10.1080/07908318.2020.1856129
Gordon, M., & Findley, R. (2011). Educational interventions to improve handover in health care: A systematic review. Medical Education, 45(11), 1081–1089. https://doi.org/10.1111/j.1365-2923.2011.04049.x
Gordon, M., Patricio, M., Horne, L., Muston, A., Alston, S. R., Pammi, M., & Daniel, M. (2020). Developments in medical education in response to the COVID-19 pandemic: A rapid BEME systematic review: BEME Guide No. 63. Medical Teacher, 42(11), 1202–1215. https://doi.org/10.1080/0142159X.2020.1807484
Green, T., Hoffmann, M., Donovan, L., & Phuntsog, N. (2017). Cultural communication characteristics and student connectedness in an online environment: Perceptions and preferences of online graduate students. International Journal of E-Learning & Distance Education, 32(2).
Gronseth, S. (2018). Inclusive design for online and blended courses: Connecting web content accessibility guidelines and universal design for learning. Educational Renaissance, 7, 14–22.
Gunawardena, C. N. (2020). Culturally inclusive online learning for capacity development projects in international contexts. Journal of Learning for Development, 7(1), 5–30. https://doi.org/10.56059/jl4d.v7i1.403
Gunawardena, C. N., & Jung, I. (2023). Perspectives on culture and online learning. In C. N. Gunawardena & I. Jung (Eds.), Culture and online learning (pp. 1–14). Routledge.
Guo-Brennan, L. (2022). Making virtual global learning transformative and inclusive: A critical reflective study on high-impact practices in higher education. Journal of Teaching and Learning, 16(2), 28–49. https://doi.org/10.22329/jtl.v16i2.6947
Gurjar, N., & Bai, H. (2023). Assessing culturally inclusive instructional design in online learning. Educational Technology Research & Development, 71, 1253–1274. https://doi.org/10.1007/s11423-023-10226-z
Heitner, K. L., & Jennings, M. (2016). Culturally responsive teaching knowledge and practices of online faculty. Online Learning, 20(4), 54–78. https://doi.org/10.24059/olj.v20i4.1043
Hirumi, A., Ratliff, M., & de la Mora Velasco, E. (2021). Analyzing your context to administer and improve distance learning. In L. Cifuentes (Ed.), A guide to administering distance learning (pp. 104–140). Brill.
Hunt, B. D., & Oyarzun, B. (2020). Online learning perspectives of Native American students. Journal of Educational Technology Systems, 48(3), 321–334.
Keengwe, J., Adjei-Boateng, E., & Diteeyont, W. (2013). Facilitating active social presence and meaningful interactions in online learning. Education and Information Technologies, 18, 597–607. https://doi.org/10.1007/s10639-012-9197-9
Kerr, R., & Merciai, I. (2016). EMMA: Towards multicultural learning. The EUROCALL Review, 24(1), 53–58. https://doi.org/10.4995/eurocall.2016.5696
Khoo, E., & Huo, X. (2022). The efficacy of culturally responsive pedagogy for low-proficiency international students in online teaching and learning. Journal of Teaching and Learning, 16(2), 67–85. https://doi.org/10.22329/jtl.v16i2.7022
Kinasevych, O. (2010). The effect of culture on online learning. In F. Sudweeks, H. Hrachovec, & C. Ess (Eds.), Proceedings Cultural Attitudes Towards Communication and Technology 2010 (pp. 420–427). Murdoch University. https://files.eric.ed.gov/fulltext/ED529665.pdf
Knauf, H. (2016). Reading, listening and feeling: Audio feedback as a component of an inclusive learning culture at universities. Assessment & Evaluation in Higher Education, 41(3), 442–449. https://doi.org/10.1080/02602938.2015.1021664
Koponen, M. (2020). Reflecting transcultural media life studies from the perspectives of media literacies. Learning, Media and Technology, 45(2), 151–164. https://doi.org/10.1080/17439884.2019.1641512
Kumi-Yeboah, A., Yuan, G., & Dogbey, J. (2017). Online collaborative learning activities: The perceptions of culturally diverse graduate students. Online Learning, 21(4), 5–28. https://doi.org/10.24059/olj.v21i4.1277
Kumi-Yeboah, A., Dogbey, J., Yuan, G., & Smith, P. (2020). Cultural diversity in online education: An exploration of instructors’ perceptions and challenges. Teachers College Record: The Voice of Scholarship in Education, 122(7), 1–46. https://doi.org/10.1177/016146812012200708
Kumi-Yeboah, A., & Amponsah, S. (2023). An exploratory study of instructors’ perceptions on inclusion of culturally responsive pedagogy in online education. British Journal of Educational Technology, 54(4), 878–897. https://doi.org/10.1111/bjet.13299
Ladson-Billings, G. (1995). Toward a theory of culturally relevant pedagogy. American Educational Research Journal, 32(3), 465–491. https://doi.org/10.3102/00028312032003465
Lambert, S. R. (2019). Six critical dimensions: A model for widening participation in open, online and blended programs. Australasian Journal of Educational Technology, 35(6), 161–182. https://doi.org/10.14742/ajet.5683
Lee, K., & Bligh, B. (2019). Four narratives about online international students: A critical literature review. Distance Education, 40(2), 153–169. https://doi.org/10.1080/01587919.2019.1600363
Lee, J., & Choi, H. (2019). Rethinking the flipped learning pre-class: Its influence on the success of flipped learning and related factors. British Journal of Educational Technology, 50(2), 934–945. https://doi.org/10.1111/bjet.12618
Liu, X., Liu, S., Lee, S. H., & Magjuka, R. J. (2010). Cultural differences in online learning: International student perceptions. Journal of Educational Technology & Society, 13(3), 177–188. https://doi.org/10.30191/ETS.201007_13(3).0016
Lowenthal, P. R., Greear, K., Humphrey, M., Lowenthal, A., Conley, Q., Giacumo, L. A., & Dunlap, J. C. (2020). Creating accessible and inclusive online learning: Moving beyond compliance and broadening the discussion. Quarterly Review of Distance Education, 21(2), 1–21.
Marrone, M., Mantai, L., & Luzia, K. (2013). MOOCs: What’s cultural inclusion got to do with it? ASCILITE Publications, 541–545. https://doi.org/10.14742/apubs.2013.1471
Mann, N., & Mennicke, S. (2022). Improving the first-year experience of Chinese international students through responsive pedagogy: Insights from F&M in Shanghai. Journal of Comparative and International Higher Education, 14, 61–76. https://doi.org/10.32674/jcihe.v14i3b.4468
Mays, T. (2016). Graduate inquiry: Social capital in online courses. Mid-Western Educational Researcher, 28(2), 162–186.
McCarron, G. P., & Yamanaka, A. (2022). Reflecting back and going forward: Promising pedagogical practices for culturally relevant/sustaining and equitable online leadership education. Journal of Leadership Education, 21(4), 38–57. https://doi.org/10.12806/V21/I4/A3
McLaughlan, T. (2021). Facilitating factors in cultivating diverse online communities of practice: A case of international teaching assistants during the COVID-19 crisis. International Journal of Information and Learning Technology, 38(2), 177–195. https://doi.org/10.1108/IJILT-05-2020-0074
Pacansky-Brock, M., Smedshammer, M., & Vincent-Layton, K. (2020). Humanizing online teaching to equitize higher education. Current Issues in Education, 21(2).
Reedy, A. K. (2019). Rethinking online learning design to enhance the experiences of Indigenous higher education students. Australasian Journal of Educational Technology, 35(6), 132–149. https://doi.org/10.14742/ajet.5561
Ricardo-Barreto, C., Llinas-Solano, H., Medina-Rivilla, A., Cacheiro-Gonzalez, M. L., Villegas-Mendoza, A., Lafaurie, A., & Navarro Angarita, V. (2022). Teachers’ perceptions of culturally appropriate pedagogical strategies in virtual learning environments: A study in Colombia. Turkish Online Journal of Distance Education, 23(1), 113–130. https://doi.org/10.17718/tojde.1050372
Rose, D. H., & Meyer, A. (2002). Teaching every student in the digital age: Universal design for learning. Association for Supervision and Curriculum Development.
Sadykova, G., & Meskill, C. (2019). Interculturality in online learning: Instructor and student accommodations. Online Learning, 23(1), 5–21. https://doi.org/10.24059/olj.v23i1.1418
Salvo, S. G., Shelton, K., & Welch, B. (2019). African American males learning online: Promoting academic achievement in higher education. Online Learning, 23(1), 22–36. https://doi.org/10.24059/olj.v23i1.1390
Schieble, M., & Polleck, J. (2021). The opportunities and constraints of a virtual field experience during a global pandemic for ELA teacher candidates’ learning about culturally sustaining pedagogy. Contemporary Issues in Technology and Teacher Education, 21(2).
Schirmer, B. R., & Lockman, A. S. (2022). Culturally responsive teaching in an undergraduate online general education course. Online Learning, 26(3), 132–148. https://doi.org/10.24059/olj.v26i3.2805
Siergiejczyk, G. (2020). Virtual international exchange as a high-impact learning tool for more inclusive, equitable and diverse classrooms. European Journal of Open, Distance and E-Learning, 23(1), 1–17. https://doi.org/10.2478/eurodl-2020-0001
Singh, V., & Thurman, A. (2019). How many ways can we define online learning? A systematic literature review of definitions of online learning (1988–2018). American Journal of Distance Education, 33(8), 289–306. https://doi.org/10.1080/08923647.2019.1663082
Soroka, I. A. (2022). Social adaptation of students in a multicultural environment during distance learning. Journal of Curriculum and Teaching, 11(1), 208–217. https://doi.org/10.5430/jct.v11n1p208
Sousa, A. N. (2021). Dialogue in online learning spaces: How transitioning to online learning during a pandemic impacts classroom dialogue and inclusivity. Journal of Teaching and Learning with Technology, 10, 229–237. https://doi.org/10.14434/jotlt.v10i1.31383
Sunasee, R. (2023). Incorporating diversity, equity and inclusion awareness and knowledge in a first-semester organic chemistry classroom. Journal of Chemical Education, 100(11), 4335–4342. https://doi.org/10.1021/acs.jchemed.3c00528
Tapanes, M. A., Smith, G. G., & White, J. A. (2009). Cultural diversity in online learning: A study of the perceived effects of dissonance in levels of individualism/collectivism and tolerance of ambiguity. The Internet and Higher Education, 12(1), 26–34. https://doi.org/10.1016/j.iheduc.2008.12.001
Thomas, M., & Bryson, J. R. (2021). Combining proximate with online learning in real-time: Ambidextrous teaching and pathways towards inclusion during COVID-19 restrictions and beyond. Journal of Geography in Higher Education, 45(3), 446–464. https://doi.org/10.1080/03098265.2021.1900085
Torras, E., & Bellot, A. (2017). Intercultural sensibility in online teaching and learning processes. International Association for Development of the Information Society, 20.
Uzuner, S. (2009). Questions of culture in distance learning: A research review. The International Review of Research in Open and Distributed Learning, 10(3). https://doi.org/10.19173/irrodl.v10i3.690
Vail, H. (2018). Examining the need for culturally responsive digital learning. Waikato Journal of Education, 23(2), 17–23. https://doi.org/10.15663/wje.v23i2.652
Van Houweling, E. (2021). Decolonizing development practice pedagogy: Ways forward and persistent challenges in the synchronous online classroom. International Journal of Development Education and Global Learning, 13(2), 136–149. https://doi.org/10.14324/IJDEGL.13.2.06
Vygotsky, L. (1978). Mind in society. Harvard University Press.
Wahyuni, E., Khan, O., & Raza, A. (2024). The effectiveness of mobile learning in remote and rural areas. Journal International Inspire Education Technology, 3(3), 253–264. https://doi.org/10.55849/jiiet.v3i3.720
Weilding, L. (2022). Online learning statistics. https://www.bestcolleges.com/research/online-learning-statistics/
Wilks, J., Dwyer, A., Wooltorton, S., & Guenther, J. (2020). “We got a different way of learning”: A message to the sector from Aboriginal students living and studying in remote communities. Australian Universities’ Review, 62(2), 25–38.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Efren de la Mora Velasco, Susan Spraker, Grace Kaletski-Maisel

This work is licensed under a Creative Commons Attribution 4.0 International License.
As a condition of publication, the author agrees to apply the Creative Commons – Attribution International 4.0 (CC-BY) License to OLJ articles. See: https://creativecommons.org/licenses/by/4.0/.
This licence allows anyone to reproduce OLJ articles at no cost and without further permission as long as they attribute the author and the journal. This permission includes printing, sharing and other forms of distribution.
Author(s) hold copyright in their work, and retain publishing rights without restrictions

