Investigating Non-Traditional Graduate Students' Social Presence in Online Collaborative Activities

A Case Study

Authors

  • Feliza Marie Mercado Texas Tech University
  • Sungwon Shin Texas Tech University

DOI:

https://doi.org/10.24059/olj.v29i4.5169

Keywords:

non-traditional, graduate students, social presence, collaborative learning, design elements, online course, case study

Abstract

This case study explores the perceived social presence of 15 non-traditional graduate students engaged in a collaborative activity within a practice-oriented online course. Grounded in the Community of Inquiry framework and principles of collaborative learning, the activity was intentionally designed to include instructor facilitation, structured task design, group formation, and technology integration to support peer regulation. By analyzing multiple datasets, such as students’ reflection papers and instructor-interview transcripts, the findings revealed that non-traditional students’ self-regulation and team leaders’ guidance led to the improvement of team dynamics and accountability. A majority of the team members held each other responsible in the group project. However, task complexity and time management remained challenges for the students. Notably, fewer than half of the students reported difficulty with specific sub-tasks of the group project, which was attributed to their insufficient foundational knowledge. Nevertheless, the findings emphasized the crucial role of instructor’s support in team success and in addressing the students’ knowledge gaps and misconceptions. The instructor provided constructive feedback on their formative assessments, encouraged them to leverage rubrics throughout the collaborative activity, and modelled best practices to support students during the collaborative activity. Moreover, team leadership emerged as an important factor that contributed to better team dynamics and purposeful interactions. This study offers practical and theoretical implications for instructional designers and course instructors seeking to create effective online collaborative learning environments for non-traditional graduate students.

Author Biographies

Feliza Marie Mercado, Texas Tech University

Feliza Mercado is a doctoral candidate in Instructional Technology at Texas Tech University. She currently serves as a research assistant at the National Science Foundation Engineering Research Center for Advancing Sustainable and Distributed Fertilizer Production (NSF-CASFER), where she contributes to program evaluation and the development of instructional materials. Her research focuses on the development and design of online learning environments in higher education, specifically exploring strategies to enhance social presence among students through collaborative learning activities. She also has a strong interest in the use of social media for professional development among K-12 educators. 

Sungwon Shin, Texas Tech University

Sungwon Shin is an Associate Professor of Instructional Technology at Texas Tech University. Dr. Shin's research interests center around instructional design principles, diverse instructional strategies and technology integration that support learning of complex phenomena. As part of this work, she studies inquiry-based learning, case-based learning, and collaborative learning, and the role of technology to support social knowledge construction during complex learning processes. In one of her current projects (Personalized Learning Video Case Library, http://plcase.ttu.edu), Dr. Shin focuses on constructing classroom cases that present teachers' use of diverse student-centered strategies and exploring the use of video cases in both teacher education and professional development. In her most recent work in collaboration with colleagues in engineering and education, Dr. Shin is exploring ways to design student-centered STEM programs as educational interventions for underrepresented K-12 students to promote their active pursuit of STEM pathways. Her efforts have led to collaboration with STEM teachers in rural schools and a summer STEM camp in the College of Education at Texas Tech for underrepresented students. She is working on multiple external grant proposals to seek support for continuing these efforts. In addition, Dr. Shin's prior experience includes 4 years in e-learning companies for online education and corporate training. Her interest in online education led to the construction of a framework for quality assured online courses (Quality of Online Education) in the College of Education.

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Published

2025-12-01

How to Cite

Mercado, F. M., & Shin, S. (2025). Investigating Non-Traditional Graduate Students’ Social Presence in Online Collaborative Activities: A Case Study. Online Learning, 29(4), 74–108. https://doi.org/10.24059/olj.v29i4.5169

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Special Conference Issue: AERA Online Teaching and Learning SIG