Social and Student Engagement and Support: The Sloan-C Quality Scorecard for the Administration of Online Programs

Janet C. Moore, Kaye Shelton

Abstract


As combinations of place-based, blended and fully online education proliferate, so do options for support and services. Regional accreditors provide criteria for student support. Aligning with regional criteria, the Sloan-C Quality Scorecard for the Administration of Online Programs is a useful way for institutions to measure and compare the quality of social and student engagement and support. The Scorecard aids quality efforts in institutional strategic planning, compliance reporting, and internal and external evaluation. Focusing on two of the nine categories of quality indicators—Social and Student Engagement and Student Support—this paper illustrates some ways institutions can meet Scorecard indicators while complementing regional accreditation guidelines.

Keywords


Sloan-C Quality Scorecard for the Administration of Online Programs, regional accreditation, quality indicators, accreditation criteria, social and student engagement, effective practices

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DOI: http://dx.doi.org/10.24059/olj.v17i1.342



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