Teacher-Student Relationships in an Online Graduate Program: A Phenomenological Analysis

Authors

DOI:

https://doi.org/10.24059/olj.v29i3.4604

Keywords:

teacher-student relationships, relationships, online, closeness, connectedness, higher education

Abstract

Student experiences of closeness in teacher-student relationships can be of profound influence. Better understanding the personal and emotional contexts of such a phenomenon are of critical importance, especially in online and blended learning environments where students and teachers are physically or geographically separated. Such physical distance between teachers and students may diminish or heighten experiences of closeness in this relationship. However, less is known about student experiences of the relational quality of closeness with teachers in distance learning environments. This phenomenological study focused on exploring and reporting on such experiences of closeness. Semi-structured interviews with doctoral students, doctoral candidates, and recent graduates from a fully online graduate program were conducted. A phenomenological analysis was used to shed light on closeness in the postsecondary teacher-student relationships that unfold online. The analysis led to the thematization of four aspects or sets of aspects of closeness in the teacher-student relation: direct teacher-student communication, style or the communication of personality (teacher persona), indirect teacher-student communication, and student self-relation. Through descriptions and researcher commentary on selected accounts and extracts of students’ lived experiences, this study details how these four aspects intertwine and contribute to the relational quality of closeness in the teacher-student relation. Further, this study suggests that prolonged exposure to these aspects may provide greater opportunities for closeness to emerge in this relation, but such exposure is not required to experience closeness. Findings and avenues of future research are discussed.

Author Biographies

Eric S. Belt, University of Maryland, Baltimore

Senior Academic Innovation Specialist

Faculty Center for Teaching and Learning

Norm Friesen, Boise State University

Professor

Department of Educational Technology

Patrick R. Lowenthal, Boise State University

Professor

Department of Educational Technology

Chareen Snelson, Boise State University

Associate Professor Emeritus

Department of Educational Technology

References

Alsaigh, R., & Coyne, I. (2021). Doing a Hermeneutic phenomenology research underpinned by Gadamer’s philosophy: A framework to facilitate data analysis. International Journal of Qualitative Methods, 20. https://doi.org/10.1177/16094069211047820

Ang, R. P. (2005). Development and validation of the teacher-student relationship inventory using exploratory and confirmatory factor analysis. The Journal of Experimental Education, 74(1), 55-74. https://doi.org/10.3200/jexe.74.1.55-74

Arbaugh, J. B., & Hornik, S. (2006). Do Chickering and Gamson’s seven principles also apply to online MBAs. The Journal of Educators Online, 3(2), 1-18. https://doi.org/10.9743/jeo.2006.2.4

Beck, C. T. (2021). Introduction to phenomenology: Focus on methodology. SAGE.

Bélanger, C. H., & Longden, B. (2009). The effective teacher’s characteristics as perceived by students. Tertiary Education and Management, 15, 323-340.

Berscheid, E., & Walster, E. H. (1969). Interpersonal attraction. Addison-Wesley.

Bolinger, A. R., Bolinger, M. T., Conner, K., Morgan, J., & Perry, S. (2024). Cues of caring: How students perceive that faculty in online classes do (or don’t) care. Journal of Management Education, 0(0). https://doi.org/10.1177/10525629241262309

Bolliger, D. U., & Inan, F. A. (2012). Development and validation of the online student connectedness survey (OSCS). International Review of Research in Open and Distributed Learning, 13(3), 41-65. https://doi.org/10.19173/irrodl.v13i3.1171

Burkard, A. W., Knox, S., DeWalt, T., Fuller, S., Hill, C., & Schlosser, L. Z. (2014). Dissertation experiences of doctoral graduates from professional psychology programs. Counselling Psychology Quarterly, 27(1), 19-54. https://doi.org/10.1080/09515070.2013.821596

Byrne, D. (1961). Interpersonal attraction and attitude similarity. The Journal of Abnormal and Social Psychology, 62(3), 713-715. https://doi.org/10.1037/h0044721

Byrne, D. (1971). The attraction paradigm. Academic Press.

Cai, Y., Pan, Z., Han, S., Shao, P., Liu., M. (2022). The impact of multimodal communication on

learners’ experience in a synchronous online environment: A mixed-methods study. Online Learning, 26(4), 118-145. https://doi.org/10.24059/olj.v26i4.3448

Chickering, A. W., & Gamson, Z. F. (1987). Seven principles for good practice in undergraduate education. AAHE bulletin, 3-7.

Clark, M. S. & Lemay, E. P. (2010). Close relationships. In S. T. Fiske, D. T. Gilbert, & G. Lindzey (Eds.), Handbook of social psychology (5th ed., pp. 898-940). John Wiley & Sons. https://doi.org/10.1002/9780470561119

Creasey, G., Jarvis, P., & Knapcik, E. (2009). A measure to assess student-instructor relationships. International Journal for the Scholarship of Teaching and Learning, 3(2), 1-10. https://doi.org/10.20429/ijsotl.2009.030214

Creelman, A. (2017). NVL: Silent learners—a guide. Retrieved from http://lnu.divaportal.org/smash/get/diva2:1171709/FULLTEXT01.pdf

D'Alba, O. A. (2014). A case study of student instructor connectedness in an asynchronous modular online environment [Doctoral dissertation, Georgia State University]. GSU Campus Repository. https://doi.org/10.57709/6462233

De Jong, R., Mainhard, T., Van Tartwijk, J., Veldman, I., Verloop, N., & Wubbels, T. (2014). How pre‐service teachers' personality traits, self‐efficacy, and discipline strategies contribute to the teacher–student relationship. British Journal of Educational Psychology, 84(2), 294-310. https://doi.org/10.1111/bjep.12025

Dikkers, A. G., Whiteside, A., & Lewis, S. (2012). Get present: Build community and connectedness online. Learning & Leading with Technology, 40(2), 22-25. https://files.eric.ed.gov/fulltext/EJ991230.pdf

Dixson, M. D., Greenwell, M. R., Rogers-Stacy, C., Weister, T., & Lauer, S. (2017). Nonverbal immediacy behaviors and online student engagement: Bringing past instructional research into the present virtual classroom. Communication Education, 66(1), 37-53. https://doi.org/10.1080/03634523.2016.1209222

Dobransky, N. D., & Frymier, A. B. (2004). Developing teacher‐student relationships through out of class communication. Communication Quarterly, 52(3), 211-223. https://doi.org/10.1080/01463370409370193

Docan-Morgan, T., & Manusov, V. (2009). Relational turning point events and their outcomes in college teacher–student relationships from students’ perspectives. Communication Education, 58(2), 155-188. https://doi.org/10.1080/03634520802515713

Eccles, J. S. (2004). Schools, academic motivation, and stage-environment fit. In R. M. Lerner & L. D. Steinberg (Eds.), Handbook of adolescent psychology (2nd ed., pp.125-153). Wiley. https://doi.org/10.1002/9780471726746

Engels, M. C., Colpin, H., Van Leeuwen, K., Bijttebier, P., Van Den Noortgate, W., Claes, S., ... & Verschueren, K. (2016). Behavioral engagement, peer status, and teacher–student relationships in adolescence: A longitudinal study on reciprocal influences. Journal of Youth and Adolescence, 45(6), 1192-1207. https://doi.org/10.1007/s10964-016-0414-5

Forster-Heinzer, S., Nagel, A., & Biedermann, H. (2020). The power of appearance: Students’ impression management within class. In K. Tirri & A. Toom (Eds), Pedagogy in basic and higher education. Current developments and challenges (pp. 77-96). Bod-Books on Demand.

Frymier, A. B., & Houser, M. L. (2000). The teacher‐student relationship as an interpersonal relationship. Communication Education, 49(3), 207-219. https://doi.org/10.1080/03634520009379209

Fuller, J. S., Risner, M. E., Lowder, L., Hart, M., & Bachenheimer, B. (2014). Graduates’ reflections on an online doctorate in educational technology. TechTrends, 58(4), 73-80. https://doi.org/10.1007/s11528-014-0771-4

Gadamer, H. G. (1975). Hermeneutics and Social Science. Cultural Hermeneutics, 2(4), 307-316. https://doi.org/10.1177/019145377500200402

Gallagher, S. (1992). Hermeneutics and education. SUNY press.

Gallien, T., & Oomen-Early, J. (2008). Personalized versus collective instructor feedback in the online courseroom: Does type of feedback affect student satisfaction, academic performance and perceived connectedness with the instructor? Internal Journal on E-Learning, 7(3), 463-476.

Gehlbach, H., Brinkworth, M. E., & Harris, A. D. (2012). Changes in teacher–student relationships. British Journal of Educational Psychology, 82(4), 690-704. https://doi.org/10.1111/j.2044-8279.2011.02058.x

Gherheș, V., Șimon, S., & Para, I. (2021). Analysing students’ reasons for keeping their webcams on or off during online classes. Sustainability, 13(6), 1-13. https://doi.org/10.3390/su13063203

Giles, D. L. (2008). Exploring the teacher-student relationship in teacher education: A hermeneutic phenomenological inquiry [Doctoral dissertation, Auckland University of Technology]. Open Theses & Dissertations. http://hdl.handle.net/10292/537

Giles, D., Smythe, E., & Spence, D. (2012). Exploring relationships in education: A phenomenological inquiry. Australian Journal of Adult Learning, 52(2), 214-236. https://doi.org/10.14221/ajte.2011v36n6.1

Glazer, H. R., & Wanstreet, C. E. (2011). Connection to the academic community: Perceptions of students in online education. Quarterly Review of Distance Education, 12(1), 55-62.

Green, T., Hoffmann, M., Donovan, L., & Phuntsog, N. (2017). Cultural communication characteristics and student connectedness in an online environment: Perceptions and preferences of online graduate students. International Journal of E-Learning & Distance Education, 32(2), 1-29.

Hagenauer, G., & Volet, S. E. (2014). Teacher–student relationship at university: An important yet under-researched field. Oxford Review of Education, 40(3), 370-388.

https://doi.org/10.1080/03054985.2014.921613

Hattie, J., & Yates, G. C. (2013). Visible learning and the science of how we learn. Routledge.

Hughes, J. N., Wu, J.-Y., Kwok, O.-m., Villarreal, V., & Johnson, A. Y. (2012). Indirect effects of child reports of teacher–student relationship on achievement. Journal of Educational Psychology, 104(2), 350–365. https://doi.org/10.1037/a0026339

Irani, T. A., Wilson, S. B., Slough, D. L., & Rieger, M. (2014). Graduate student experiences on-and off-campus: Social connectedness and perceived isolation. Journal of Distance Education, 28(1), 1-16.

Jacob, P. E. (1957). Changing values in college: An exploratory study of the impact of college teaching. Harper.

Jamison, T. E., & Bolliger, D. U. (2020). Student perceptions of connectedness in online graduate business programs. Journal of Education for Business, 95(5), 275-287. https://doi.org/10.1080/08832323.2019.1643698

Jia, J., Li, D., Li, X., Zhou, Y., Wang, Y., & Sun, W. (2017). Psychological security and deviant peer affiliation as mediators between teacher-student relationship and adolescent Internet addiction. Computers in Human Behavior, 73, 345-352. https://doi.org/10.1016/j.chb.2017.03.063

Johnson, G. M. (2006). Synchronous and asynchronous text-based CMC in educational contexts: A review of recent research. TechTrends, 50(4), 46-53. https://doi.org/10.1007/s11528-006-0046-9

Jónsson, Í. R. (2023). Student involvement in assessment and power relations: Teacher’s perspective. Pedagogy, Culture & Society, 1–22. https://doi.org/10.1080/14681366.2023.2186930

Jorgenson, D. A., Farrell, L. C., Fudge, J. L., & Pritchard, A. (2018). College connectedness: The student perspective. Journal of the Scholarship of Teaching and Learning, 18(1), 75-95. https://doi.org/10.14434/josotl.v18i1.22371

Katz, J. (1968). No time for youth: Growth and constraint in college students. Jossey-Bass.

LaBarbera, R. (2013). The relationship between students’ perceived sense of connectedness to the instructor and satisfaction in online courses. Quarterly Review of Distance Education, 14(4), 209-220. https://www.infoagepub.com/qrde-issue.html?i=p54c3c328b31d0

Lamport, M. A. (1993). Student-faculty informal interaction and the effect on college student outcomes: A review of the literature. Adolescence, 28(112), 971-990.

Lee, H., Chang, H., & Bryan, L. (2020). Doctoral students’ learning success in online-based leadership programs: Intersection with technological and relational factors. International Review of Research in Open and Distributed Learning, 21(1), 61-81. https://doi.org/10.19173/irrodl.v20i5.4462

Liberman, N., Trope, Y., & Stephan, E. (2007). Psychological distance. In A. E. Kruglankski & E. T. Higgins (Eds.), Social psychology: Handbook of basic principles (2nd ed., pp. 353-383). Guildford Press. https://doi.org/10.1111/j.1467-9221.2008.00665.x

Lundy, B. L., & Drouin, M. (2016). From social anxiety to interpersonal connectedness: Relationship building within face-to-face, phone and instant messaging mediums. Computers in Human Behavior, 54, 271-277. https://doi.org/10.1016/j.chb.2015.08.004

Martin, F., Wang, C., & Sadaf, A. (2018). Student perception of helpfulness of facilitation strategies that enhance instructor presence, connectedness, engagement and learning in online courses. The Internet and Higher Education, 37, 52-65. https://doi.org/10.1016/j.iheduc.2018.01.003

Meyer, K. A. (2003). Face-to-face versus threaded discussions: The role of time and higher-order thinking. Journal of Asynchronous Learning Networks, 7(3), 55-65. https://doi.org/10.24059/olj.v7i3.1845

Millar, F. E., & Rogers, L. E. (1976). A relational approach to interpersonal communication. In G. R. Miller (Ed.), Explorations in interpersonal communication (pp. 87-104). Sage.

Moore, M. G. (1993). Theory of transactional distance. In D. Keegan, (Ed.), Theoretical principles of distance education (pp. 22-39). Routledge. https://doi.org/10.4324/9780203983065

Muller, C. (2001). The role of caring in the teacher‐student relationship for at‐risk students. Sociological Inquiry, 71(2), 241-255. https://doi.org/10.1111/j.1475-682x.2001.tb01110.x

Murray, C., & Malmgren, K. (2005). Implementing a teacher–student relationship program in a high-poverty urban school: Effects on social, emotional, and academic adjustment and lessons learned. Journal of School Psychology, 43(2), 137-152. https://doi.org/10.1016/j.jsp.2005.01.003

Murray, C., & Pianta, R. C. (2007). The importance of teacher-student relationships for adolescents with high incidence disabilities. Theory Into Practice, 46(2), 105-112. https://doi.org/10.1080/00405840701232943

Murray, H.G. (2007). Low-inference teaching behaviors and college teaching effectiveness: Recent developments and controversies. In R. P. Perry & J. C. Smart (Eds.), The scholarship of teaching and learning in higher education: An evidence-based perspective (pp. 145-200). Springer. https://doi.org/10.1007/1-4020-5742-3_6

NSF (2019). Doctorate Recipients from U.S. Universities: 2019. National center for science and engineering statistics. NSF 21-308. https://ncses.nsf.gov/pubs/nsf21308/

Pascarella, E. T., & Terenzini, P. T. (1978). Student-faculty informal relationships and freshman year educational outcomes. Journal of Educational Research, 71, 183-189. https://doi.org/10.1080/00220671.1978.10885067

Pianta, R. C., Hamre, B. K., & Allen, J. P. (2012). Teacher-student relationships and engagement: Conceptualizing, measuring, and improving the capacity of classroom interactions. In S. L. Christenson, A. L. Reschly, & C. Wiley (Eds.) Handbook of research on student engagement (pp. 365-386). Springer.

Pianta, R. C., & Stuhlman, M. W. (2004). Teacher-child relationships and children's success in the first years of school. School Psychology Review, 33(3), 444-458. https://doi.org/10.1080/02796015.2004.12086261

Poulos, A., & Mahony, M. J. (2008). Effectiveness of feedback: The students’ perspective. Assessment & Evaluation in Higher Education, 33(2), 143-154. https://doi.org/10.1080/02602930601127869

Rempel, J. K., Holmes, J. G., & Zanna, M. P. (1985). Trust in close relationships. Journal of Personality and Social Psychology, 49(1), 95-112.

Rockinson-Szapkiw, A. J., Heuvelman-Hutchinson, L., & Spaulding, L. (2014). Connecting online: Can social networking and other technology support doctoral connectedness? Journal of University Teaching and Learning Practice, 11(3), 1-13.

Rogers, C. R. (1962). The interpersonal relationship: The core of guidance. Harvard Educational Review, 32, 416-429.

Ryan, A. M., Gheen, M. H., & Midgley, C. (1998). Why do some students avoid asking for help? An examination of the interplay among students' academic efficacy, teachers' social–emotional role, and the classroom goal structure. Journal of Educational Psychology, 90(3), 528-535. https://doi.org/10.1037/0022-0663.90.3.528

Saldaña, J. (2015). The coding manual for qualitative researchers. Sage.

Shea, P., Li, C. S., Swan, K., & Pickett, A. (2005). Developing learning community in online asynchronous college courses: The role of teaching presence. Journal of Asynchronous Learning Networks, 9(4), 59-82. https://doi.org/10.24059/olj.v9i4.1779

Sheridan, K., & Kelly, M. A. (2010). The indicators of instructor presence that are important to students in online courses. Journal of Online Learning and Teaching, 6(4), 767-779.

Smith, J. A. (2011). Evaluating the contribution of interpretative phenomenological analysis. Health Psychology Review, 5(1), 9-27. https://doi.org/10.1080/17437199.2010.510659

Smith, D., & Smith, K. (2014). Case for ‘passive’ learning – the ‘silent’ community of online learners. European Journal of Open, Distance and E-learning, 17(2), 86–99. https://doi.org/10.2478/eurodl2014-0021

Song, H., Kim, J., & Luo, W. (2016). Teacher–student relationship in online classes: A role of teacher self-disclosure. Computers in Human Behavior, 54, 436-443. https://doi.org/10.1016/j.chb.2015.07.037

Steiner, P. (2014, August). The impact of the self-awareness process on learning and leading. The New England Journal of Higher Education. Retrieved from https://nebhe.org/journal/the-impactof-the-self-awareness-process-on-learningand-leading

Suler, J. (2004). The online disinhibition effect. Cyberpsychology & Behavior, 7(3), 321-326. https://doi.org/10.1089/1094931041291295

Terrell, S. R., Snyder, M. M., & Dringus, L. P. (2009). The development, validation, and application of the Doctoral Student Connectedness Scale. The Internet and Higher Education, 12(2), 112-116. https://doi.org/10.1016/j.iheduc.2009.06.004

Townsend, K. C., & McWhirter, B. T. (2005). Connectedness: A review of the literature with implications for counseling, assessment, and research. Journal of Counseling & Development, 83(2), 191-201. https://doi.org/10.1002/j.1556-6678.2005.tb00596.x

Vygotsky, L. S. (1978). Mind in society: The development of higher psychological processes. In M. Cole, V. John-Steiner, S. Scribner, & E. Souberman (Eds). Harvard University Press.

Wang, M. T., Brinkworth, M., & Eccles, J. (2013). Moderating effects of teacher–student relationship in adolescent trajectories of emotional and behavioral adjustment. Developmental Psychology, 49(4), 690-705. https://doi.org/10.1037/a0027916

Wilson, B. G., Ludwig-Hardman, S., Thornam, C. L., & Dunlap, J. C. (2004). Bounded community: Designing and facilitating learning communities in formal courses. International Review of Research in Open and Distributed Learning, 5(3), 1-22. https://doi.org/10.19173/irrodl.v5i3.204

Won, A. S., Shriram, K., & Tamir, D. I. (2018). Social distance increases perceived physical distance. Social Psychological and Personality Science, 9(3), 372-380. https://doi.org/10.1177/1948550617707017

Downloads

Published

2025-09-01

How to Cite

Belt, E. S., Friesen, N., Lowenthal, P. R., & Snelson, C. (2025). Teacher-Student Relationships in an Online Graduate Program: A Phenomenological Analysis. Online Learning, 29(3), 338–369. https://doi.org/10.24059/olj.v29i3.4604

Most read articles by the same author(s)

1 2 > >>